Junior Product Owner

This job does not exist anymore.

Try running a new searchor browse our vacancies.

Or fill in the form below to receive job alerts.

2019-09-25 19:54:301970-01-01The Associates Global
Job TypePermanent Full Time
LocationFleet, Hampshire (UK)
AreaHampshire, EnglandLondon, EnglandFleet, Hampshire (UK)
SectorTechnology - Support
CurrencyPounds Ste
Start Date
AdvertiserKaren Jones
Job RefJunior Product Owner
Job Views159
My client, a Fintech who is disrupting the lending industry, is seeking a talented Support Ticket Owner to prioritise the work of their 2nd and 3rd line support team. This is a prioritisation, process and stakeholder management role and NOT a technical role, although the ability to converse with the development team at a high level is required.

They are in the early stages of an Agile transformation, where frequent communication and collaboration between technology and the business is at the core of their delivery approach. As a Support Ticket Owner, you will be the face of the technical support team, prioritising tickets, liaising with internal stakeholders and colleagues and flagging development concerns to ensure the timely and satisfactory resolution of technical issues.

Salary to £50k with excellent benefits and good work/life balance

Key Responsibilities

  • Triaging technical support ticket requests raised by colleagues for internal and customer-facing issues.
  • Drive the resolution of complex production issues, including escalation and system testing
  • Building relationships with business stakeholders and empathising with their wants and needs
  • Maturing the support processes and improving transparency to business stakeholders
  • Learning and distributing knowledge of platform operations throughout the company
  • Working with the Product Owner for support and sign-off on upcoming features and changes
  • Identifying and reporting on support trends, engaging with the Product Owner to prioritise improvements that would make a better product and reduce support workload
  • Managing the delivery of minor enhancements to the platform
  • Appreciation of technical debt and a strong will to deliver high-quality and maintainable software
  • Communicating progress with stakeholders and getting feedback as early and regularly as possible
  • Managing communication with third-party service providers
  • Working with the Software Engineers and System Administrator to monitor and update our infrastructure hosted with Amazon Web Services

Essential Skills:

  • Proven experience in prioritising support functions
  • Organised, self-motivated and pro-active
  • Some experience as a Product Owner and/or Support Owner
  • Experience of working in an Agile environment
  • Excellent verbal & written communication together with proven experience in stakeholder management and relations
  • Detail-orientated
  • Tenacious in the pursuit of quality and excellence
  • Comfortable participating in technical discussions with developers at a high level
  • Confidence in interact with Senior Management and stakeholders
  • Advantageous Skills:
    • Quality Assurance background
    • Experience working with AWS
    • JIRA
    • Interest in Financial Services
Job TypeClear
Sign in
Karen Jones
Browse Karen's jobs
Get in touch with Karen
Similar Jobs
  • Head of Business Unit Architecture
    England, London
    100 and 120k plus bonus and benefits.

    The Associates are looking for a Finance and Technology Business Unit Architect to undertake a 1-year Fixed Term Contract. The role will see you working with an insurer on a large compliance-driven project which will include linkage to HR, Finance, Legal and compliance teams. The initial focus...

  • DataStage Developer
    England, London
    £40,000.00- £50,000.00 (annual) and benefits.

    The Associates Global is seeking an experienced DataStage Developer to work for an established financial service business who are expanding Data team. For the right candidate, this position will give you the opportunity to expand your expertise for detail technical designs, development and optimisat...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
SessionUsed to track your user session on our website.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
HubSpotHubSpot is an analytics tool with functions which identifies visitors, tracks events, and manually tracks page views
LinkedinThe LinkedIn Insight Tag enables the collection of data regarding your visit to the website, including the URL, referrer, IP address, device and browser characteristics, timestamp, and page views.

More Details